Wooden Shape Sorter, Xylophone & Number Puzzle Set with Pull-Along Car, Educational Montessori Toy for Toddlers

Return and Refund Policy

Effective Date: [18-05-2025]

claritycraze LLC, customer satisfaction is our top priority. We stand behind the quality of our home and garden kitchenware products and are committed to offering a fair and transparent return and refund process in line with Google Merchant Center policies and U.S. consumer protection laws.

1. Return Eligibility
   Customers may request a return within 30 days from the date of delivery. To be eligible for a return:

Items must be unused, undamaged, and in their original packaging.
A valid proof of purchase (e.g., order number, receipt) must be provided.
Items must be returned in a condition suitable for resale.

1. Non-Returnable Items
   Certain items are final sale and not eligible for return:

Perishable kitchen goods (e.g., food-related consumables).
Personalized or custom-made items.
Damaged or broken items that occurred post-delivery due to misuse or improper handling.
Note: Items received damaged due to shipping must be reported immediately to qualify for a refund or replacement (see section 8).

1. Return Shipping Costs
   Customers are responsible for return shipping costs for general returns (e.g., wrong item ordered, change of mind).
   We cover return shipping fees for items that arrive defective, damaged, or incorrect.
2. Return Process
   To initiate a return:

Contact our support team at [Insert Support Email] within 30 days of receiving your order.
Include your order number, the item(s) you wish to return, and the reason for the return.
Our team will provide return instructions and the appropriate return address.
All returns must be securely packaged to prevent further damage during transit.

1. Refunds
   Once your returned item is received and inspected:

You will receive an email confirmation regarding the status of your refund.
If approved, refunds will be processed within 5–10 business days to the original payment method.
Depending on your payment provider, it may take additional time for the refund to reflect in your account.
Note: Refunds may be subject to deductions for any loss in value if the product is returned in a damaged or used condition.

1. Exchanges and Replacements
   We offer both exchanges and replacements under the following conditions:

Exchanges are available for the same item in a different variant (if applicable) or for a similar product of equal value.
Replacements are offered for products that arrive defective or damaged.
To request an exchange or replacement, contact our support team within 30 days of delivery.

1. Damaged or Defective Items
   If your item arrives damaged, broken, or defective, please:

Contact us within 7 days of receiving the item.
Provide clear photos of the product and packaging.
Describe the issue and include your order number.
We will evaluate your claim and provide a replacement or full refund, as appropriate.

1. Gift Returns
   If you received an item as a gift and need to return it:

You may request a store credit or an exchange, provided the item is eligible and returned in original condition.
Please contact our team with the name of the original purchaser and any available order information.

1. Customer Support
   If you have questions about returns, exchanges, or refunds, contact us at:
2. 📧 Email: support@claritycraze.com

📞 Phone: +1 (503) 235-2855

 Address:

6237 SE Milwaukie Avenue
Portland, Oregon 97202
🕒 Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)